An unfortunate reality in business is there is often a difference between the pre-sale and post-sale experience. Before you purchase, you receive the "royal" treatment with lots of promises. However, once the ink dries on the Purchase Order, your sales representative has moved on and you may become just a production order in the queue. This post-sale breakdown complaint is one of the most common reasons water jet users turn to Jet Edge to be their water jet partner.
In these times it is easy to get caught up in the day-to-day emails and lose sight of the personal aspects of a business-to-business relationship.
At Jet Edge, your business to us is more than a number on a purchase order, it’s personal. To that end, I wanted to personally thank you for trusting Jet Edge to support your waterjet cutting needs and introduce you to the team that is committed to your success!
When you click on the Meet Your Jet Edge Team icon, you will find your dedicated Jet Edge team members and their contact information. If at any time you have questions or are dealing with equipment issues you need help with, please do not hesitate to contact me or any one of your team members here at Jet Edge.
We appreciate your business and look forward to a continued partnership with your organization!
Jet Edge provides 24/7/365 live telephone support and is there for you if you need help. However, did you know we also made Routine Maintenance Training videos so you can take advantage of real time training at your convenience?
Bring your phone or pad out to the work area and view the maintenance process. Step by step guides walk you through proper safety, tool lists, required parts lists and repair procedures to ensure the repair is completed safely and accurately.
If you have not registered on the Jet Edge Online Store you are missing some pretty cool stuff. Of course, you can access and order our full library of parts, see promotional opportunities including quantity discounting, look at schematics and bills of material, see order histories and create recurring orders through wish lists, order on open account, and even more. Heck, we even give you a 10% Promotional Discount on your first order!!
But now, with our current release, you can access your actual equipment history through the My Equipment feature. All of your Jet Edge Operating Manuals, Parts Lists and related accessory detail for the equipment that you installed on your shop floor are available at the click of a button.
Click on the product image and see the parts that are specific to that order. You can navigate to any assembly, see the bill of material detailing the parts unique to your equipment and order straight from the menu.
Visit our website at JetEdgeWaterJets.com to learn more about our products and the Resources we offer to our partners.
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